Robert K. Burkhardt

Kennesaw GA 30152

Home: (770) 427-1347

Cell: (770) 712-0654

 

Objectives

Seeking a career opportunity with a growth company where my customer relations and problem solving skills, developed over the past 30 years in the Prepress Industry and 8 years of service in the Air Force, can be fully utilized to benefit the company’s strategic growth plans and my professional career. Ideally, a company where investments in technology and employee training are a continuous process.

 

My Responsibilities have been:

- Supports printing systems equipment within an assigned 40-hr. per week work schedule.

- Installs, maintains, and repairs company products and systems, on-site, this includes hardware, software and networking products.

- Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.

- Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance.

- Manages parts inventory and territory to comply with established operating standards.

- Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance.

- Establishes and maintains face-to-face customer relations.

- Has understanding of customer's entire workflow and associated print management applications.

- Responsible for maintenance and required interface with pre/post equipment and vendors.

- Schedules work activity to accommodate customer's working environment and end users SLAs.

- Possesses knowledge of industry trends and competitive equipment.

 

Experience And Skills

Field Service Engineer / Electronic Trouble Shooting / Programmer / Trainer / Graphic Arts Prepress Consultant / Sales of Prepress Technology / Visionary / Creative Thinker / Budget Minded / Extensive Domestic & International Travel

 

Electronics / Trouble Shooting To Component Level / Computer Controlled Hardware / Wirewrapping / Installing Graphic Arts Equipment: Imagesetter Interfaces To Hell Scanners, Picture Interfaces to Hell Scanners / Macintosh and PC Training: Trouble Shooting, Upgrading Memory, Hard Drives, Video Cards, Network Cards, Operating Systems, Drivers, Application Software / Assembling RIP Stations: Color Work Stations, Disk Drive Subassemblies / Laser and Optics: Cleaning, Replacing, Repairing, and Aligning / High Speed InkJet / Digital Proofing / Wide Format Printing / Versamark / Mail Base / AC-DC Motors / A/D & D/A Converters / Spectra Physics Lasers / Stepper Motors, Servo Motors / Real Time Electronics For Machine Control / PLL / mechanical / pneumatic / hydraulic / electrical / control systems / electro-mechanical

 

“Hands-On” Computer Experience

Computer Programming: IBM360/370 MainFrame, Macintosh, DOS, TI980B, SEL840, RCA1802, Siemens R10 & R30, Intel 8080

Programming Languages: C++, Assembler, Fortran, Cobol, PL1, RPG, dBaseIII, Fox Base, Symantec’s Think C

SEL 840: 24 Bit Instruction Word / 48K Farit Core Memory / TTY Teletype / Paper Tape Punch and Reader

 

TI980B: 16 Bit Instruction Word / 48K Dynamic Memory / Pertec 6200 LP Disk Drive Unit / Silent 700 Terminal / Tektronic 4010 CRT

Siemens R10 & R30: 16 Bit Instruction Word / 256K Memory / Disk Controller / Siemens 3974 Video Display Unit / BASF Floppy Disk Drive / Siemens Mag Tape Unit / CDC 80 MB Disk Drive / CDC 300 MB Disk Drive

Gould-Deannza: Image Memory Unit / PDP 11/23 CPU and 64K Memory / 1MB Memory / Real Time Video Processors / Bosh High Resolution Color Monitor / Summergraphics Digitizer Tablets / Interface to Siemens R30

Hell Color Scanners: DC300b, CP350, CP340, CP341, CP299, CTX: 8080 CPU and 64K Memory / 10 Bit A/D Converters / Spectra Physics Lasers / Color Computer (Analog) / Stepper Motors, Servo Motors / Real Time Electronics For Machine Control

RCA1802 Cosmos Based System (Personally Built): 8 Bit Instruction Word CPU / 1K Static Ram / Video TV Interface / Keyboard (128 Keys) Interfaced / 8 Data Entry Switches Interfaced / 8 LEDs Interfaced / Machine Language Software For All Interfaces

Macintosh: Mac II, PowerPC / MegaBytes of Memory and GigaBytes Of Hard Drives

 

Work History

Eastman Kodak (Purchased Creo USA), Rochester, NY

         Field Service Engineer, June 2006 – June 2009

Creo USA, Marietta, GA

        Field Service Engineer, July 2003 – June 2006

Burkhardt Enterprises, Kennesaw, GA

          Owner, Field Service Engineer, Sales, Consulting, July 2001 – July 2003

Heidelberg USA, Kennesaw, GA

        Field Service Engineer, December 1997 - July 2001

Scanner Tech Services, Marietta, GA

        Field Service Engineer, Sales, Consulting, July 1984 - December 1997

HCM Graphics Systems, Atlanta, GA

        Field Service Engineer, July 1981 - July 1984

Flight Safety International, Marietta, GA

        Simulator Electronic Technician, June 1980 - July 1981

U.S. Air Force

        Simulator Electronic Technician, March 1977 - June 1980

        Medical Materiels Specialist, March 1972 - March 1977

 

Education And Training

Kodak USA

        Veris, Kodak MPI, Scitex / Versamark 5120, 5240, 7122, DT90, 3000, CS150, CS400

Creo Vancouver BC

        Iris 4Print, Iris 43Wide, Lotem 400, Lotem 800

Heidelberg USA

        Scanners: Flatbed and Drum, Imagesetters: Film and Plate

        Digital Color Proofing: HP, Kodak, Irias

        Computer Networking: Servers and Workstations

Pitman Co. Marietta, GA

        ICG Scanner, 1996

Itek Color Graphics,UK

        Itek Color Graphics Scanners, 1992

HCM Graphics Systems , New York, NY

        350 / 340 / 341 Chromacom Systems, 1981 - 1984

Trident Technical College, Charleston, SC

        Computer Programming, 1978 - 1980

U.S. Air Force

        Digital Navigation/Tactics Training Devices Specialist, 1977

Bell And Howell School

        “Digital Industrial Electronics” Home Study Course, 1974 - 1976

U.S. Air Force

        Medical Materiels Specialist, 1972

Southwest State Technical Institute. Mobile, AL

        Computer Programming, 1970 - 1971